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Every feature you add to your product must generate revenue or ROI.
As a Product Manager, you need to understand what that means and how to show it.
Today, I’ll share tactics to help you do that.
First, let’s get past the usual pushbacks:
“Not every feature can be attached to revenue.”
“Not every feature is priced.”
“Product Management doesn’t control sales or marketing.”
“Not every metric connects to revenue.”
“I’m working on an ‘internal product’.”
I’ve already covered these in earlier posts and episodes — plenty of times:
This LinkedIn post. And this one. And this one.
And this episode and this one from my live show.
So, let’s move on.
How Product Managers Are Expected To Think
Bottom line:
In a for-profit business, a product exists to make a buck.
Making customers happy is great, but only if it helps the business succeed.
No one wants unhappy customers. But happy customers who don’t pay aren’t profitable.
No profits = no salaries = no jobs.
Your job as a product manager, is to deliver monetizable customer value — customer value that leads to financial return.
Here’s the kind of thinking you’re held accountable for:
What return do we get by investing in improving X?
If we have $1 extra dollar to invest, will we get more bang for the buck by improving X or Y?
Is this a 4-digit idea ($2K - $10K), 5-digit suggestion ($10K - $100K), or 7-digit opportunity ($1M+)?
Do we build an integration for one Fortune 500 logo? Or a self-serve onboarding that scales SMB customers?
Consider this case study:
Design wants to do a full UI overhaul. It will look and feel better. But is it really worth it?
Most PMs will agree. They’ll justify it by saying it will make customers happier. After all, intuitively, happier customers will result in more revenue, right? Isn’t that just intuitive?
They’ll propose tracking success via some usage or engagement metric.
And here’s where they’ll stop with their justification.
Which is why most fail.
They’ll get mad that leadership “doesn’t get it.”
Sorry to break it to you, but it’s not their fault. It’s yours.
Here’s the argument you need to make:
If it takes 3, 6, or 9 months of dedicated effort at the expense of everything else, will it:
Drive more sales?
Retain and upsell customers?
Justify a price increase?
Win market share?
Improve margins or efficiency?
Maybe yes — then it's worth it. Maybe not — then it’s not.
What’s important is that you ask the question.
That’s the level of rigor you are expected to apply as a Product Manager.
All Product Metrics Tie Back To ROI
Don't stop at metrics like DAU, NPS, or conversion. Translate it:
1% higher activation → $2.5M ARR
5% churn reduction → $1.2M ARR preserved
+20 NPS points in onboarding → lower churn → $500K saved
Prioritize with math, not feelings:
Feature A and Feature B both move your metric equally.
Feature A adds $200K ARR
Feature B protects $5M ARR
Which would you build first?
Your ability to make this case is what sets you apart.
As Rich Mironov says, “Business Cases Are Stories About Money.” He talked about it on my show, Street Smart Product Manager Live!
I agree. So, here are practical ways to build those “money stories” — economic impact arguments for your feature proposals.
Table of Contents
Estimating Feature Impact
Here are 9 heuristics (rules of thumb) to assess feature impact. Which to use depends on the feature, your business model, and product strategy and goals.
You don’t need perfect precision. In fact, the specific number is less important, since we’re multiplying guesses. You just need enough to judge direction and scale.
The key question you’re trying to answer is “how impactful is this?” so you can decide if it’s worth doing.
This helps you ignore 85% of requests and focus on the 15% that truly matter.
1. Financial Analysis
For new products or priced features, use basic financial tools:
This one is straightforward. There are a number of financial analyses you can perform for this, such as:
Revenue modeling
None are perfect, but all are useful. And familiar to Finance and executives.
2. Align With Key Metrics
Tie product initiatives to company objectives:
Metrics should be tied to achieving specific product goals, which are themselves tied to top-level business objectives.
This way, if your feature moves a metric that tied to company goals, it should get priority.
Example 1:
Goal: 20% revenue growth from expanding existing customer accounts.
To do this, the product must support new use cases — market size = $$$.
Key metric: Coverage (% of use cases supported).
→ So, prioritize features that expand coverage.
Example 2:
Goal: Improve operations for profitability.
Objective: Keep OpEx within 5% of plan.
Metric: Reduce COGS by X%.
→ Prioritize product work that improves efficiency — e.g., improvements in the manufacturing and production process.
Example 3:
Mobile users have the highest on-time payments among credit card members vs. web and phone.
Goal: Increase payments via mobile.
A chief factor in mobile app usage is ease of use. Easier mobile experience → higher share of card payments via mobile
Metrics: monthly active logins, engagement, completion rate, and C-Sat.
→ Prioritize features to improve mobile usability.
3. Use Reach and Impact
Examples:
1,000 users open this page every month; 20% will use the new feature → reach = 200 users.
3,000 users; 2,000 (67%) use this feature each quarter and will see this improvement → reach = 2,000 customers per quarter or 67% of base.
This feature has been requested by 20 current-year renewing accounts ($25.5M ARR) + 10 renewing next year ($13.2M ARR) → reach = 50% of accounts, 75% ARR.
This is the #1 requested feature in pipeline deals, top deal loss reason, and appears in 75% of sales qualified leads (SQLs).
You’re not pulling numbers out of a hat. Use real product or sales data when possible.
Then add a confidence score. This allows you to control situations where you think a feature could have a huge impact but don’t yet have the data to back it up.
For example:
100% confidence = you have metrics for reach, user research for impact, and an engineering estimate for effort.
75% confidence = you have data to support the reach and effort, but unsure about the impact.
50% confidence = the reach and impact may be lower than estimated, and the effort may be higher.
4. Use Lifetime Value (LTV)
Multiply the average LTV per customer by the estimated reach of your feature to compare its potential economic value to others.
Example:
Here, item 1 has a higher impact than item 2, so it gets priority.
5. Use Sales
How many more customers could you win with this feature?
Here’s the formula:
[guesstimated deals lost due to lack of C]
✖️
[guesstimated % we could realistically win if we had capability C ]
✖️
[Average new buyer price]
For example:
40 lost deals per quarter blamed on lack of this feature
10% more we’d realistically win
$20K average selling price (ASP)
= high 5-digit incremental sales
Remember: you’re looking for rough order of magnitude, not precision.
Whether this is worth it or not depends on the business goals and what else is competing for the roadmap
6. Use Sales Velocity
Sales Velocity is how quickly customers move through the sales pipeline in a given timeframe – i.e., dollars per day/week/month/quarter.
Calculated as:
[# opportunities in the pipeline]
✖️
[average deal size]
✖️
[win rate]
➗
[sales cycle length]
Where:
Win Rate = the % of opportunities won
Sales Cycle Length = average number of days or weeks to win a deal
For example:
100 opportunities in the pipeline
Win rate 24%
Average deal size $100K
100 days on average to close a deal
This means sales velocity is $24K
Let's say a feature could win us 10 more deals:
34 more deals won
New win rate = 34%
Sales velocity = 100 ✖️ $100k ✖️ 34% ➗ 100 days = $34K
A 42% increase in sales velocity
We can also use this to compare product opportunities:
Win 10 extra deals with Feature A ✖️ $100k avg deal size = $1M
vs.
Win 6 extra deals with Feature B ✖️ $100k avg deal size = $600K
Feature A: win 10 deals ✖️ $100K deal size ✖️ 30% win rate ➗ 100 days = $3,000 value
vs
Feature B: win 7 deals ✖️ $100K deal size ✖️ 30% win rate ➗ 100 days = $2,100 value
Using sales velocity can be especially useful when acquiring new customers is a priority (typical for a startup or new product).
Note that if you use this method be sure to validate the approach with your Sales leadership.
7. Upselling
How many existing customers could you upgrade with this feature?
Here’s the formula to calculate the guestimated revenue:
[Total current customers]
✖️
[estimated % upgrade]
✖️
[upsell price]
For example:
19,000 current paid subscribers
5% upsell in first year
$3,000 incremental license fees
= $2.9M
If it costs you $200K/year, it could be a huge win. If you’ll spend $4M, then pass.
Remember: you’re looking for rough order of magnitude.
8. Revenue Acceleration
If a feature helps customers go live faster, you can recognize revenue sooner — especially important for enterprise SaaS deployments or any product that requires configuration or installation.
I’ve covered revenue recognition earlier:
Examples:
Faster sales order processing = quicker shipments.
Easier product setup = customers start using (and paying) sooner.
9. Cost Savings or Efficiency
In some cases, this may be easy. Examples:
Today, your packaging costs are $X. This project will reduce it to $Y.
Doing Initiative A will reduce your product manufacturing costs by Z%.
You currently run your machine learning algorithm on servers that cost $X per hour. Switching to more efficient servers will reduce the cost to $Y per hour.
In other cases, it may require a bit of calculation.
Example 1:
UI improvements could alleviate 4-6% of support tickets
[# support tickets] ✖️ [improvement] ✖️ [cost per ticket]
[30-40 tickets per week] ✖️ [4-6% reduced] ✖️ [$75 per support cost per ticket]
= low 4-digit staff savings
Work with the Support team to calculate the cost of those tickets. 4-6% is fairly low. If the UI improvements could eliminate, say, 25% of tickets, and the savings outweigh the development cost, it may be worth doing the UI improvements.
Example 2:
A $20K/year search tool that proposes to improve customer support
[Annual Support hours) ✖️ [average Support salary] ✖️ [estimated % improvement]
25,000 hours/year spent on support tickets ✖️ $70/hour burdened cost ✖️ 10% improvement = $175k guesstimated savings
Given this is a 2-month payback, it may be worth doing this.
Example 3:
Allow your sales team to configure their own customer demos
At a cost of $1,000 per demo, calculated by factoring in PM and Engineer time, this saves $50,000 per quarter or $200,000 per year.
Plus, faster sales cycles (i.e., close deals faster).
10. Tech Debt
I already wrote about this here. Event tech debt has ROI if it saves time or risk later. You need to quantify this in currency.
11. Use Customer Value As a Proxy
Instead of counting the number of requests for a feature, look at the $ value of those customers.
You could also use the lifetime value, MRR, or renewal value of those customers.
Pro tip: Highlight any that are at risk of churning or are considered “strategic” by leadership.
12. Comparing Different Economic Benefits
You can compare opportunities with different economic values as long as you use money as the common measure.
In the above example, which one you’d prioritize will depend on the economic gains, your product strategy, and the business objectives.
Examples:
If new customer growth is the top priority → prioritize acquisition features (Beta, Epsilon).
If NPS and engagement are key → prioritize retention features (Alpha, Gamma).
Your Action Steps This Week
Review your backlog. Find items best aligned with your strategy, business objectives, and customer needs.
Group similar items into themes.
Estimate an economic value for each theme using any of the methods above. Remember you’re looking for direction and scale, not precision. Compare order-of-magnitude impact across opportunities.
Compare results: Does this change your priorities? How you’d advocate for them?
Final Takeaway
You don’t need perfect numbers. Just solid reasoning.
Translate product ideas into money stories.
That’s how you show impact, earn trust, and lead with confidence.
That’s all this week.
Have a joyful week, and, if you can, make it joyful for someone else too.
cheers,
shardul
Here are 4 ways I can help you today:
Strategy Design Workshop: Transform scattered priorities into clear, actionable direction. I’ll facilitate your team through a customized workshop to align stakeholders and create strategies that actually get executed instead of forgotten. Book a call.
Product Management Audit: Get a clear picture of what’s working and what’s holding your team back. Through a systematic analysis, I’ll evaluate your strategy, processes, roles, metrics, and culture. You’ll walk away a practical set of findings and actionable recommendations to strengthen your product organization. Book a call.
Corporate Training: Elevate your entire product organization. I’ll teach your team how to think and act strategically, craft outcome-driven roadmaps, and dramatically improve how they deliver measurable results that matter to your business. Book a call.
Improv Based Team Building Workshop: Boost creativity, trust, and collaboration through improv. Your team will problem-solve faster and work better together. Book a call.

Shardul Mehta
I ❤️ product managers.




